Question 1

Is Telemedicine regulated in Indonesia?

Accepted Answer

Telemedicine in Indonesia is regulated under Ministry of Health Regulation Number 20 of 2019 on the Organisation of Telemedicine Services through Health Service Facilities. In April 2020, the Indonesian Medical Council issued KKI Regulation 74 on the use of medical treatment through telemedicine during the pandemic.

Question 2

What is Doctor Anywhere?

Accepted Answer

Doctor Anywhere is a regional tech-enabled, omnichannel healthcare company, on a mission to make healthcare simple, accessible, and efficient for everyone.

Doctor Anywhere’s digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquartered in Singapore and with a presence in six countries across the region, Doctor Anywhere now serves more than 2.5 million (and growing) users across Southeast Asia.

Question 3

What services does Doctor Anywhere provide?

Accepted Answer

Our services include video-consultation of a locally-licensed practicing doctor within minutes anytime, anywhere, with medication delivered to doorsteps; health and wellness shopping on the DA Marketplace; and access to DA Network’s extensive list of healthcare providers, including doctors, specialists, clinics, hospitals, pharmacies, dentists, ancillary care, and more.

Question 4

Who can use Doctor Anywhere?

Accepted Answer

For our General Practitioner's video consultation service, anyone with non-urgent medical conditions is suitable. However, patients below the age of 16 years old must be accompanied by a parent during the video consultation.

Question 5

Can I use Doctor Anywhere for my child?

Accepted Answer

Yes. Please create a separate account for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.

Question 6

What kind of mobile device or computer do I need to use the Doctor Anywhere app?

Accepted Answer

Our service is available through our app on Android or iOS enabled mobile phones. Android users would need to have Android 4.1.2 or newer versions to install and use our app, and will require google play services installed in the device. IOS users would need to have iOS 9 or newer versions to install and use our app.

Question 7

Who can I contact if I am unsatisfied with my experience, service or purchase?

Accepted Answer

We are sorry to hear of your unpleasant experience. If you would like to share the details with us, please contact our Customer Support team at +62 21 2993 0969. We would like to hear from you and offer you assistance in any way we can.

Question 8

Is my personal data safe on the platform?

Accepted Answer

Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with GR 71/2019, MCI Regulation 20/2016 and MCI Regulation 5/2020. These records are only accessible to healthcare providers directly involved in the patient's care, and to support internal processes.

Question 9

Do you have a Privacy Policy?

Accepted Answer

Yes, we have a privacy policy. To find out more, please click on this link: https://www.doctoranywhere.co.id/privacy-policy/

Frequently Asked Questions